Privacy Policy

Last updated: 10th April 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit whiteboardhub.com and use our platform.

By using WhiteboardHub, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you register or use our platform, we may collect:

  • •Full name
  • •Email address
  • •Password (securely hashed)
  • •Profile picture (optional)
  • •Phone number (for payments via M-Pesa)

b) Usage Data

We automatically collect certain information when you use the platform, including:

  • •Pages visited
  • •Resources viewed or downloaded
  • •User activity (uploads, purchases, interactions)
  • •Device and browser information
  • •IP address

c) Payment Information

When you make or receive payments:

  • •Phone number (for M-Pesa transactions)
  • •Transaction ID and payment status
  • •Purchase history

Note: We do not store sensitive financial credentials such as PINs.

2. How We Use Your Information

We use your information to:

  • ✓Create and manage user accounts
  • ✓Process purchases and payments
  • ✓Facilitate marketplace transactions between users
  • ✓Track earnings and commissions
  • ✓Improve platform functionality and user experience
  • ✓Communicate updates, support responses, and important notices
  • ✓Monitor and prevent fraud or unauthorized activity

3. Marketplace & Payment Processing

WhiteboardHub operates as a digital marketplace where users can buy and sell educational resources.

  • ▪We may temporarily hold payments for processing and verification purposes.
  • ▪Our commission is deducted from transactions before payouts to sellers.
  • ▪In some cases, funds may be held for up to 48 hours. If delays exceed this period, we will communicate with the affected users.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • •Maintain user sessions (login functionality)
  • •Improve performance and usability
  • •Analyze usage patterns (e.g., via analytics tools)

You can control cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services to operate our platform:

Hosting

Vercel

Database

PostgreSQL

Media Storage

Cloudinary

Payments

M-Pesa via Safaricom Daraja API

Email

SMTP/cPanel

Analytics

Google Analytics

These providers may process your data only as necessary to provide their services.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • 🔒HTTPS encryption
  • 🔒Secure password hashing
  • 🔒Token-based authentication (JWT)
  • 🔒Role-based access control

Disclaimer: While we strive to protect your information, no system is completely secure.

7. Children and Student Privacy

WhiteboardHub is accessible to both students and the general public, including users under the age of 18.

  • ▪We do not require parental consent at this time.
  • ▪Certain educational materials that may be age-sensitive will be clearly labeled.
  • ▪We encourage responsible use of the platform, especially for younger users.

8. Your Rights

You have the right to:

  • →Access your personal data
  • →Request correction of inaccurate information
  • →Request deletion of your account and data
  • →Opt out of non-essential communications

To exercise these rights, contact us at support@whiteboardhub.com

9. International Users

Although WhiteboardHub operates from Kenya, our services may be accessed globally. By using our platform, you consent to the processing of your data in accordance with this policy.

10. Data Retention

We retain your data only as long as necessary to:

  • ▪Provide our services
  • ▪Comply with legal obligations
  • ▪Resolve disputes

11. Future Features

As we expand, we may introduce features such as:

  • ✨Advertising
  • ✨AI-powered recommendations
  • ✨User messaging
  • ✨Mobile applications

This Privacy Policy may be updated to reflect such changes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

📧support@whiteboardhub.com

⚠️ Important Notes

Please read this Privacy Policy carefully. If you do not agree to our practices, please do not use WhiteboardHub. Your continued use of the platform constitutes acceptance of this policy.